Return and Refund Policy

We are committed to providing our customers with high-quality steel buildings tailored to your specific needs. Below is our return and refund policy to ensure transparency and customer satisfaction throughout the purchasing and construction process.

Order Placement and Cancellation

• Non-Refundable Deposit: Upon placing an order, a 10% deposit is required to cover the cost of engineered drawings and initial project expenses. This deposit is generally non-refundable; however, in cases of significant personal or family emergencies, we may offer flexibility to accommodate unique circumstances. Please contact us directly if such a situation arises.
• Cancellation Policy:
  • Before Fabrication: If you cancel your order before fabrication begins, any payments made beyond the non-refundable deposit will be refunded.
  • Post-Fabrication: Once fabrication has started, the building is custom-made, and no refunds will be provided. Once the building is made for you, it must be accepted by the customer.

Fabrication and Delivery

• Fabrication Process:
  • Standard buildings typically take around one month to fabricate.
  • Larger or more complex projects can take between 3 to 6 months, depending on specifications.
  • Delays are possible during peak seasons, typically in Spring and Summer.
• Delivery Schedule:
  Delivery times range from 4 to 10 days across Canada. Specific timelines will be outlined in your contract.
  Please ensure availability on the scheduled delivery date, as missed deliveries may incur additional charges.

Defective Products and Damage

• We advise customers to inspect their delivery upon arrival. If you notice any defects or damages, they must be reported within 15 days for a return, replacement, or refund of the defective parts.
• Defective or damaged components will be inspected by our team. If verified, we will issue a replacement or a refund for the defective parts.

Refunds and Adjustments

• Full Refunds: Eligible for buildings or components not delivered by the contracted date due to our fault, including the initial deposit.
• Adjustments to Orders: If adjustments to your order are required after fabrication, additional charges may apply based on feasibility.

Communication and Support

We provide regular updates throughout the process and will notify you promptly if any significant changes occur. For questions or concerns, please contact our customer support team. Contact information is available on our Contact Us page.